Unit Knowledge Guide-CPPCMN3004 Respond to enquiries and complaints Compliance Resources configure and test a local

configure and test a local area network switch ICTSAS426 Locate and troubleshoot ICT equipment

Empower Your Learners with Foundational Excellence

Core units SITHFAB021 Provide responsible service of alcohol SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXFIN007 Process financial transactions SITXFSA005 Use hygienic practices for food safety SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SIRXCEG008 Manage disrespectful

Units of competency AHCMOM315 Operate chemical application machinery and equipment AHCCHM307 Prepare and apply chemicals to control pest

Unit Knowledge Guide-CPPCMN3004 Respond to enquiries and complaints Compliance Resources configure and test a localOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner