Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSF Core units BSBRES801 Initiate and

Core units BSBRES801 Initiate and lead applied research TAELLN811 Analyse policy and formulate strategic language

HLTAID003 Provide first aid Group B ICTICT203 Operate application software packages Group B If you require RPL Kits with comprehensive benchmarking

Elective units BSBADM405 Organise meetings Group A BSBFIA401 Prepare financial reports Group A BSBITU402 Develop and use complex spreadsheets Group A BSBWRT401 Write complex documents Group A BSBITU404 Produce complex desktop published documents Group A BSBCMM401 Make a presentation Group B BSBFIA412 Report on financial activity Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBRES411 Analyse and present research information Group C BSBCUS402 Address customer needs Group C If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective units ICTDAT401 Evaluate organisational compliance with data ethics legislation ICTDAT402 Clean and verify data ICTDBS414 Complete database backup and restore ICTDBS417 Identify and resolve common database performance problems ICTPRG554 Manage data persistence using noSQL data stores ICTWEB432 Design website layouts Group G ICTWEB434 Transfer content to websites Group G ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

Training and Assessment Strategy-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MSF Core units BSBRES801 Initiate andYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.