Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Core units RIIBEF201D Plan and

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIIWHS201D Identify

Units of competency FBPFSY4005 Conduct a traceability exercise FBPFSY3004 Participate in traceability activities If you require RPL Kits with comprehensive benchmarking

quotes and tenders AHCPER517 Plan and supervise the implementation of permaculture project works AHCPGD508 Plan the restoration of parks and gardens * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSACC312 Administer subsidiary accounts and ledgers FNSACC311 Process financial transactions and extract interim reports FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements FNSACC416 Set up and operate a computerised accounting system FNSACC408 Work effectively in the accounting and bookkeeping industry BSBFIA401 Prepare financial reports * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Core units RIIBEF201D Plan andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the